Comdial FX-II System

Real Business Value for Small and Midsize Businesses

As your organization grows, both voice and data communications become more challenging - and more critical to continued success. The Comdial^®FX-II^TM Business Communications System enables voice communications to be transported and easily managed over data networks. A suite of messaging and call control applications enable unified voicemail and e-mail messaging, flexible call routing and reporting for single-site and multi-site organizations. The Comdial^®FX-II^TM is a hard-working business phone system that raises the power of communications the the next level and grows gracefully with your organization.

Growth is the key to a successful business! You've worked hard to grow your business. Wheterh your business has grown within a large campus environment, amoung multiple offices across a region or continent, by running multiple shifts or by growing a team of telecommuting workings, continued growth will depend increasingly on efficient, economical communication across your entire enterprise. The Comdial^®FX-II^TM system dramatically streamlines your communications by enabling you to make and receive calls over a managed network. The Comdial^®FX-II^TM supports both new Voice-over IP (VoIP) telephony and traditional digital communications within a unified infrastructure. VoIP telephony can eliminate toll calls, slash administrative costs and provide powerful new administrative capabilities. With the Comdial^®FX-II^TM you can focus on growing your bottom line, not your communications network.

Comdial FX-II Telephones

Telephones for the Comdial FX-II Telephone System

The Comdial^®FX-II^TM supports a range of Vertical IP, multi-line and cordless digital and analog telephones. Listed bellow are some of those telephones that we suggest using with this system and details about them.

Comdial Edge 100 Speakerphone

Edge 100 Speakerphone details

This family of speakerphone telephones features excellent sound quality, large interactive 6 x 24 LCD screens, Caller ID and headset ports for hands-free operation. They provide business telephone functions such as multiple line calling, music-on-hold, call transfer, conference calling, speed dial, redial and access to additional locations. The Programmable keys may be quickly customized to meet individual requirements. both the sleek Edge 100 and traditional Impact SCS (pictured bellow with the 48 button pad) include a 48-button console for offices that require a live receptionist.

Comdial iPrimo SCS IP Series

iPrimos SCS Telephone Description

These user-friendly IP telephones offer advanced features including large-screen interactive displays and the convenience of hands-free communications. Plug an iPrimo telephone directly into your secure LAN or WAN and get full-featured VoIP connectivity. No PC is Needed.

Scout II Wireless Multi-ling Telephone

Scout II Wireless Telephone Information

The Scout II is engineered to provide convenient, mobile on-site multi-line communications with a feature set similar to the Edge and Impact SCS series of desk telephones. Each Scout II telephone consists of a base unit and wireless handset.

Comdial FX-II Proven Solutions

Small details of what the FX-II is capable of

With more than 12,000 systems deployed, the FX-II^TM has established its value across a broad spectrum of business environments that depend heavily on both voice and data communications. Examples include law firms, real eastate offices, marketing and advertising companies, auto dealerships, service businesses and many more. The FX-II^TM is reliable, scalable and versatile and delivers superior business value by combiing efficient VoIP telephone, unified messaging, and a suite of time-saving call management applications for single-site and multi-site businesses.

Users can access calls and messages from multiple devices, including digital phones, IP phones, cell phones, e-,ail devices and more - whether they are in the office or not. Users can also amister their own telephone configuration with an intuitive, built-in mailbox adminstration tool. The FX-II^TM supports network ingrastructure and business communications standards such as TSAPI and Microsoft^® TAPI. It also can intergrate voice communications with popular software applications, such as Microsoft Outlook^® and FrontPage Solutions GoldMine^®.

Single and Multi User Flexibility

Flexibility your business needs

The FX-II^TM can be delivered and installed only by a certified dealer or partner such as Main Street Connections, LLC as a single-site system or a multi-site unified solution for up to 14 branch offices that can be implemented and managed from headquarters. Its modular design scales quickly and easily from 8 users in a single office up to a multi-site enterprise with up to 4,800 users, 3,600 lines and 10,000 mailboxes. It al adds up to truly scalable, enhanced communications and lighting fast ROI.

Hot-Desking Creates Virtual Office Space

The FX-II^TM can create virtual desks for your employees through "hot-desking." Hot-Desking enable multiple employees to customize a workstation to their own configuration preferences and credentials by simply logging in. Hot-Desking is the ideal solution when there are fewer work stations than employees. Examples include organizations running multiple work shifts, rotating employees among branch offices, shuffling workers between main office and home office or with staff that is frequently on the road. These are common solutions in real estate, law enforcement, insurance claim audit, sales, social work, inspection, career advancing, financial advising and training environments.

Ideal Telecommuting Solution

With an FX-II^TM IP solution the work can move to the workers instead of the workers moving to the work. Vertical IP telephones five networked telecommuters full access to organization's voice communications infrastructure. The physical barriers to communication that once required workers to be in their offices are gone. Toll calls are eliminated. A flexible work structure is established that encourages employee retention and cuts office overhead by reducing total office space requirements and enabling satelites to be sited in non-premium areas. "Telecommuting more than pays its way," according to the state of California telecommuting pilot program.

Integrated Calling Features

One of a kind calling features

The FX-II^TM platform includes basic built-in calling functions such as call forwarding and caller ID for remote and home office workers for single-site and multi-site installations. A suite of integrated messaging options provides a wide range of functions from voicemail to elite advanced voice e-mail and call recording for sing-site and multi installations. The FX-II^TM platform also includes built-in unified call distribution (UCD) for basic call center requirements. Capabilities include linear and round robing station hunting and queuing ringing calls into groups. An optional UCD report generation application called UCD Reports is also available.

Voicemail Options

Interchange^®

The Interchange Communications Suite of applications increased productivity by consolidating voice and e-mail messaging and third-party fax into one easy-to-use Unified Messaging (UM) platform. Interchange is integrated with world standard Microsoft Outlook^®. Using the familiar Outlook graphical interface, users can handle voicemail just like e-mail messages and forward calls from their desktop. They can also make and receive calls in combination with the Desktop Management Suit (information bellow). Users can even listen to e-mail messages read aloud over the phone from remote locations. Other time-saving UM functions include auto-attendant, mailboxes, call recording, and Find-Me-Follow-Me. Interchange also includes basic call center features for work groups.

Corporate Office^®

The FX-II^TM platform option Corporate Office is a basic in-skin messaging solution that includes auto-attendant, enhanced voice messaging, call forwarding, custom greetings and more. The cost effective application also enables callers to mark messages as urgent or private and tranfer to an alternate extension or mobile phone.

Desktop Management Suite

Application Details

The FX-II^TM features a suite of four Computer Telephone Integration (CTI) applications that greatly facilitate call handling and management. These powerful applications comply with TSAPI, TAPI, and CSTA standards and can be tailored to meet the particular needs of an organization. They can direct incoming calls, monitor employee availability, initiate conference calls, speed dial from a PC and much more. Four CTI solutions are available Choose the one that will best fit the demands of your business.

Impact Attendant

Designed for reception and operator console applications, Impact Attendant displays the status of all users on a PC monitor.

Impact Call

Provides call control and status reporting for individuals across your network.

Impact Group

Provides call control and status reporting for workgroups across the network.

Corporate Call

Enables powerful call handling and messaging control that is integrated is Microsoft Outlook^® and FrontPage Solutions GoldMine^®

Call Center Integration

Easily controlled call center • customizable

Virtually all businesses have one for of call center or another. The FX-II^TM provides options for a wide range of requirements.

QuickQ^TM

QucikQ is a sophisticated solution that automatically distributes incoming calls to the best available resource. Easy to configure automated announcements welcom callers; advancec call routing and queuing techniques intelligently search for the most appropriate available call center resource. QuickQ also includes real-time monitoring and reporting tools that can be used to determine if a call center is operation at peak performance.

Optional Call Center Application

The Interchange Communications Suite call center option provides informal workgroup call centers with basic routing, real-time reporting and administration capabilities.